For Description of Projects Check out the Cirriculum Vitae

Employers

ARCA Recycling
Senior Software Developer (SOA/DB/Web), 8 Years, 6 Months
August 15, 2016 - Present

Programmer, IT Development

Main Responsibilities
  • Participate in the design of application enhancements and new development;
  • Produce unit tests on complex application enhancements and new development;
  • Research undesired application behaviors and identifies corrective action(s);
  • Document technical specifications for application enhancements;
  • Present produced enhancements and testing results to peers;
  • Participate in peer reviews of team members providing alternative solutions and critical analysis;
  • Participate in the investigation of new techniques and technologies and reports their potential impact, and
  • Enhance and extend existing systems architecture.

I work with a hard working team of talented creative problem solvers to deliver web application solutions.

Technology Platforms
  • Adobe ColdFusion, REST APIs, JSON, Windows Server, MariaDB (MySQL), Android Studio, Java
  • Atlassian Confluene and Jira

Serving utility companies throughout the United States and Canada, ARCA’s turnkey appliance recycling programs and replacement programs provide a seamless implementation and responsive customer service.

ARCA Recycling
175 Jackson Ave N #102
Minneapolis, Minnesota 55343
Virgin Pulse (Formally Redbrick Health)/Robert Half Technology
API Support Engineer Temp, 4 Months
May 01, 2016 - August 01, 2016

Support Engineer, Support Engineering

Main Responsibilities
  • Resolve production incidents identified by the user call centers;
  • Analyze trends that emerge from multiple tickets to help provide other technical teams actionable information;
  • Recognize and analyze problems of high complexity, communicate findings to product management, and
  • Conduct root cause analysis, correlation of system and/or application problems of high complexity.

Research incidents from customer service ticketing system to identify problems reported by consumer product users. Utilize REST API responses, ETL data and product knowledge to document, reproduce, isolate and resolve incidents by escalating and reporting findings to business analysts, solutions architects and engineering teams via JIRA and other messaging channels.

Technology Platforms
  • REST APIs, JSON, ETL, Linux CLI, RegEx, MySQL, MongoDB
  • Atlassian Confluene and Jira
  • Salesforce
  • ServiceNow

Virgin Pulse is an employee engagement platform that helps companies to optimize the health, well-being and performance of their employees.

Virgin Pulse (Formally Redbrick Health)/Robert Half Technology
510 S Marquette Ave Ste. 500
Minneapolis, Minnesota 55402
Access Publishing, Inc.
Developer, 2 Years, 5 Months
July 01, 2013 - November 02, 2015

IT Manager, Information Technology

Main Responsibilities
  • Design, code, debug web applications
  • Provide training, author technical writing, documentation & provide IT support
  • Perform technology research and product development
  • Hire and manage a front-end developer

Additional responsibilities include maintaining internal CRM, developing in-house web applications, directing and testing development projects with vendors, developing and refining SEO strategy, XSLT transformations of XML data, creating applications to interact with APIs and web-services with customers and affiliates.

Deploy, maintain, troubleshoot and provide training for a variety of server deployments and services on Linux and Mac OS X Server: LDAP, File, Intranet, DNS and VPN services.

Technology Platforms
  • Principal Technology Platforms: Web, OS X, Linux & Unix, ColdFusion, MySQL
  • Web Stack Font-End Frameworks: jQuery, Bootstrap, Materialize CSS/SASS
  • Back-End Frameworks: CFML, CFWheels, JSON, XML, XSLT 
  • IT Management Frameworks and Technologies: Agile, SCRUM and Git
  • Google API and oAuth, as well as Google Apps for Business. 

Access Publishing is a small advertising company that produces monthly print magazines and web production assets for marketing semi-truck and heavy construction equipment to buyers across North America.

Associated Projects for Access Publishing, Inc.
Access Publishing, Inc.
5515 NW 88th Street
Johnston, Iowa 50310
Haddock Computer, Inc.
Service Manager/Technician, 1 Year, 5 Months
March 01, 2012 - July 10, 2013

Service Manager, Service Department

Sales and support for Apple Macintosh computer and iOS devices. Expedite repairs and perform diagnostics on desktop and laptop Apple Macintosh computers in-house. Consult with customers for business and consumer hardware and software solutions. 

Haddock Computer was a division of the Haddock Corporation that specialized in operating Apple Retail Affiliates across the Midwest.

Haddock Computer, Inc.
9350 University Ave 118
West Des Moines, Iowa 50266
Apple, Inc.
Macintosh Specialist, 1 Year, 3 Months
May 01, 2007 - July 15, 2008

Macintosh Specialist, The Apple Store Jordan Creek

Apple, Inc.
101 Jordan Creek Parkway
West Des Moines, Iowa 50266
Hamilton Law Firm, P.C.
IT Marketing and Support, 6 Years, 6 Months
November 01, 2004 - May 01, 2011

IT Manager, Legal Assistant, Des Moines Office

Information systems, database solutions developer, legal research, investigation, print, web marketing, clerical. Hamilton Law Firm was started by my great-grandfather in 1879 and is owned and operated by my extended family as a partnership of attorneys.
Associated Projects for Hamilton Law Firm, P.C.
Hamilton Law Firm, P.C.
12345 University Ave Ste 309
Clive, Iowa 50325
Wells Fargo Home Mortgage, Inc.
Customer Service Representative, 1 Year, 5 Months
August 01, 2003 - December 01, 2004

Customer Service Representative, Affiliate Relations, Preferred Customer Service/Private Mortgage Banking

Inbound telephone, written and e-mail correspondence for Private Mortgage Banking customers. Additional responsibilities include expediting customer service resolutions across full spectrum of mortgage servicing of issues including but not limited to real estate tax, insurance, escrow, cash management.
Wells Fargo Home Mortgage, Inc.
1 Home Campus, MAC X2505-02H
Des Moines, Iowa 50328
WOI-TV, Capital Communications Corp.
Video Editor, 1 Year, 8 Months
September 01, 2001 - May 01, 2003

Video Editor, News Production

Edit video from ABC News-One video feeds for the nightly news, operate teleprompter, maintain tape archive. WOI-TV is the local ABC affiliate for central Iowa.
WOI-TV, Capital Communications Corp.
3903 Westown Parkway
West Des Moines, Iowa 50266

Education

Drake University
Bachelor of Arts, May 2011
August 01, 2008 - May 01, 2011
Graphic Design Major, Minor Studies: Art History
Concentrations: Computer Science, Java Programming, Digital Illustration
Drake University
2507 University Ave
Des Moines, Iowa 50311
Des Moines Area Community College
Associate of Arts, December 2007
August 01, 2004 - December 01, 2007

Concentrations: Database Management, Visual Basic .NET, Spanish and American Sign Language

Des Moines Area Community College
1100 7th Street
Des Moines, Iowa 50314
Iowa Central Community College
Undergraduate Study, June 2003
August 01, 2001 - June 01, 2003

Concentrations: Television and Media Communications, Graphic Design, 3D Animation

Iowa Central Community College
1 Trinton Circle
Fort Dodge, Iowa 50501
Valley High School
High School Diploama, June 2003
August 01, 1999 - June 01, 2003
Attended Des Moines Central Campus and Iowa Central Community College for media studies and graphic design.
Valley High School
3650 Woodland Avenue
West Des Moines, Iowa 50266

Certifications

Adobe, Inc.
Adobe Certified Expert ColdFusion, March 2016
Certification ID ADB379992
ColdFusion and ColdFusion Advanced
Adobe, Inc.
San Jose, California
Apple, Inc.
Apple Certified Macintosh Technican, May 2012
Certification ID USAZPY12
Apple, Inc.
Cupertino, California